✨ The Role in One Sentence

Maven Clinic is seeking a Director of Member Services & Experience to lead and scale the Support organization, ensuring excellent member experiences.

📋 What You'll Likely Do

• 30%: Oversee a portion of the Support organization, managing managers and their teams.

• 30%: Drive operational excellence by implementing and refining processes to improve member interaction efficiency.

• 40%: Partner cross-functionally with Product, Engineering, and Data teams to improve tools and systems.

🧑‍💻 Profiles Doing This Job

• High Priority: 10+ years in support, service, or operations with management experience.

• High Priority: Strong analytical skills and ability to drive performance through KPIs.

• High Priority: Experience in healthcare, benefits, or fertility support.

📈 How This Role Will Look on Your CV

• Led and scaled a member support organization in a fast-paced environment.