✨ The Role in One Sentence

Provide level 2 support to Tide members, addressing complex issues and improving member experience.

📋 What You'll Likely Do

• 30%: Provide level 2 support, ensuring timely and effective resolution of member issues.

• 30%: Identify and highlight areas for improvement in product or member experience.

• 40%: Assist Level 1 colleagues with queries and support new team members.

🧑‍💻 Profiles Doing This Job

• High Priority: Exceptional spoken and written English skills.

• High Priority: Experience in Customer Service, preferably in the finance industry.

• High Priority: Comfortable using ticketing CRMs, GSuite, Jira, and Excel.

📈 How This Role Will Look on Your CV

• Provided high-level customer support in a fast-paced fintech environment.