✨ The Role in One Sentence

1NCE is seeking a Support & Fulfillment Manager to manage customer support processes and ensure SLA compliance.

📋 What You'll Likely Do

• 30%: Manage customer support processes, including coordination with external service providers.

• 30%: Ensure SLA compliance and track the status of customer inquiries and processing timelines.

• 20%: Support the APAC Sales team with administrative tasks and maintain Salesforce and the ticket system.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in Customer Service and B2B Sales management.

• High Priority: Fluent in English and B2 level in Japanese or Korean.

• High Priority: Strong knowledge of Microsoft Office tools and Salesforce.

📈 How This Role Will Look on Your CV

• Managed customer support processes and ensured SLA compliance in a dynamic environment.