✨ The Role in One Sentence

Tide is seeking a Customer Support Specialist with French language skills to handle fraud response and ensure business safety and compliance.

📋 What You'll Likely Do

• 30%: Attend to emergency inbound phone line for fraud reports.

• 30%: Work with financial institutions to recover funds.

• 40%: Help members understand requirements and provide updates throughout investigations.

🧑‍💻 Profiles Doing This Job

• High Priority: C1 level in spoken and written French and B2 level in spoken and written English.

• High Priority: 2+ years of customer service experience, including 1 year in international inbound phone support.

• High Priority: Experience with vulnerable customers or fraud cases.

📈 How This Role Will Look on Your CV

• Provided critical customer support in fraud response, ensuring business safety and compliance.