✨ The Role in One Sentence

We are seeking a Team Lead for Customer Service to manage and develop a customer service team, ensuring high service standards and customer satisfaction.

📋 What You'll Likely Do

• 30%: Lead and develop the customer service team, planning staff deployment and providing coaching.

• 25%: Ensure quality assurance and process optimization, analyzing and improving service standards.

• 20%: Coordinate customer inquiries, prioritizing tasks and managing escalations.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in customer service with leadership skills.

• High Priority: Strong communication and analytical skills.

• High Priority: Proficiency in CRM systems and MS Office.

📈 How This Role Will Look on Your CV

• Led a customer service team, improving service quality and customer satisfaction.