✨ The Role in One Sentence

Manage a member support team, ensuring high-quality service and continuous improvement across various communication channels.

📋 What You'll Likely Do

• 40%: Ensure accurate and high-quality fulfillment of team obligations and foster a supportive work environment.

• 30%: Collaborate with Operations and Product managers to share trends and feedback from the Member support department.

• 30%: Prepare statistics on employee performance and participate in hiring and training processes.

🧑‍💻 Profiles Doing This Job

• High Priority: 2+ years of customer service team management experience.

• High Priority: 9+ years of experience in customer support.

• High Priority: Excellent spoken and written English skills.

📈 How This Role Will Look on Your CV

• Managed a customer service team, improving team results and efficiency through strategic measures.