2nd Level Support Engineer

HydroNeo

Innovative IoT Solutions for Smart Aquaculture Management

Innovative IoT Solutions for Smart Aquaculture Management

Bangkok

Chicago

• Mid-Level

• On-Site

• Other Engineering

2025-08-25T00:01:50+00:00

2025-08-25T00:01:50+00:00

About Company
About Company
About Company

TL;DR

TL;DR
✨ The Role in One Sentence

HydroNeo is seeking a hands-on Second-Level Support & Service Engineer to strengthen their technical team in Bangkok, diving deep into technical issues and improving smart farming systems.

📋 What You'll Likely Do
  • 30%: Investigate and replicate customer-reported errors to identify root causes and provide solutions.

  • 25%: Develop scripts and tools to automate support processes and improve team efficiency.

  • 25%: Conduct on-site farm visits for advanced troubleshooting and field trials of new hardware components.

🧑‍💻 Profiles Doing This Job
  • High Priority: Experience in electrical engineering, electronics, or related fields.

  • High Priority: Solid understanding of electrical installations and basic software knowledge.

  • High Priority: Ability to explain technical topics in a clear, customer-friendly way.

📈 How This Role Will Look on Your CV
  • Acted as a second-level technical expert in a fast-growing tech startup.

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HydroNeo

21-100

FTE

Innovative IoT Solutions for Smart Aquaculture Management

HydroNeo specializes in developing advanced IoT systems tailored for the aquaculture industry, facilitating efficient management and monitoring of aquatic environments. The company aims to enhance productivity and sustainability in fish farming through innovative technology.

Funding

HQ City

Kassel

Revenue Model

B2B

Employee Count

21-100

Last Funding Round

03/2023

Stage

Growth

Team Growth

77%

YoY Website Traffic Growth

-100%

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