✨ The Role in One Sentence

We're seeking a Head of Service to design, implement, and manage technical service processes and strategies, driving customer satisfaction.

📋 What You'll Likely Do

• 30%: Build and implement end-to-end service processes, including SOPs, manuals, and quality assurance strategies.

• 30%: Lead, mentor, and expand a high-performing service team, developing training programs.

• 40%: Act as the interface between Service and R&D, ensuring product and service alignment.

🧑‍💻 Profiles Doing This Job

• High Priority: Degree in Engineering, preferably in Electronics or Medical Engineering.

• High Priority: 10+ years in technical service roles within MedTech or BioTech.

• High Priority: Experience building and scaling service teams.

📈 How This Role Will Look on Your CV

• Developed and executed service strategies from scratch in a startup environment.