✨ The Role in One Sentence

Superchat is seeking a Knowledge Management Specialist to build and develop the company-wide Help Center for customers and enhance customer relationships.

📋 What You'll Likely Do

• 40%: Build and develop the company-wide Help Center for customers.

• 30%: Write clear, easy-to-understand articles and improve the Help Center's usability.

• 30%: Collaborate with Support and Success teams to optimize the Knowledge Base and support the Customer Success team through coaching and training.

🧑‍💻 Profiles Doing This Job

• High Priority: Strong written and verbal communication skills in German and English.

• High Priority: Interest in SaaS products and customer support.

• High Priority: Customer-focused with structured, data-driven work approach.

📈 How This Role Will Look on Your CV

• Developed and maintained a Help Center, improving customer support and satisfaction.