✨ The Role in One Sentence

Tide is seeking a Senior Complaints Analyst to take ownership of complaints, investigate root causes, and ensure timely resolution.

📋 What You'll Likely Do

• 30%: Investigate complaints and identify the root cause of issues.

• 30%: Communicate with complainants to resolve complaints in a timely manner.

• 40%: Work with departments to identify systemic issues and develop solutions.

🧑‍💻 Profiles Doing This Job

• High Priority: Excellent spoken and written English skills.

• High Priority: Experience working in customer service for the finance industry.

• High Priority: Analytical skills and problem-solving abilities.

📈 How This Role Will Look on Your CV

• Resolved customer complaints in the finance industry, contributing to improved customer satisfaction.