✨ The Role in One Sentence

Maven Clinic is seeking a Training & Quality Manager to improve how member-facing teams onboard, train, and deliver care.

📋 What You'll Likely Do

• 30%: Design and implement a scalable QA program for member support.

• 30%: Leverage and embed AI tools to accelerate content creation and SOP development.

• 40%: Analyze multi-source data to uncover patterns and inform training initiatives.

🧑‍💻 Profiles Doing This Job

• High Priority: 4+ years in QA, support enablement, or training.

• High Priority: Experience using AI tools.

• High Priority: High data fluency with tools like Zendesk, Looker, and QA platforms.

📈 How This Role Will Look on Your CV

• Designed and implemented scalable QA programs for member support.