✨ The Role in One Sentence

Tide is looking for a Customer Support Specialist with German language skills to provide top-tier phone support to paid members and drive revenue.

📋 What You'll Likely Do

• 70%: Communicate daily with customers mainly over the phone, providing first-class support.

• 20%: Participate in creating new processes or improving existing ones, following established procedures and guidelines.

• 10%: Monitor usage and identify new opportunities based on customer feedback and industry trends.

🧑‍💻 Profiles Doing This Job

• High Priority: Comfortable talking to customers on the phone and have experience liaising with member queries.

• High Priority: Minimum of 1.5 years of relevant experience as a phone customer support associate.

• High Priority: Very good verbal and written German (C1 or higher).

📈 How This Role Will Look on Your CV

• Provided top-tier customer support in a fast-growing fintech environment.