✨ The Role in One Sentence

Provide customer support in German for fraud response, ensuring businesses remain safe and compliant.

📋 What You'll Likely Do

• 30%: Attend to emergency inbound phone line for fraud reports.

• 30%: Help members understand requirements and keep them updated during investigations.

• 40%: Explore data and aid with reporting to track product and service performance.

🧑‍💻 Profiles Doing This Job

• High Priority: C1 level in spoken and written German and B2 level in English.

• High Priority: 2+ years of customer service experience, including 1 year in international inbound phone support.

• High Priority: Experience with vulnerable customers or fraud cases.

📈 How This Role Will Look on Your CV

• Provided customer support for fraud response, ensuring businesses remain safe and compliant.