✨ The Role in One Sentence

Drive SaaS revenue growth through proactive customer engagement and strategic guidance as a Customer Success Manager at Moss.

📋 What You'll Likely Do

• 30%: Drive customer engagement by building relationships and understanding client goals.

• 30%: Identify upsell opportunities and optimize product features to increase value for existing accounts.

• 20%: Measure success and provide data insights using KPIs to monitor revenue trajectory.

🧑‍💻 Profiles Doing This Job

• High Priority: Proven experience in a proactive commercial-centric role, ideally in a B2B setting.

• High Priority: Prior experience with upselling products and product features to existing clients.

• High Priority: Fluent in both German (C2) and English (C1).

📈 How This Role Will Look on Your CV

• Drove customer engagement and revenue growth in a SaaS environment.