✨ The Role in One Sentence

Tide is seeking a Senior Retention Associate to engage with customers and retain them on relevant products and services.

📋 What You'll Likely Do

• 60%: Contact members to build rapport and retain them on relevant products or services.

• 20%: Work cross-functionally to understand product launches and pitch them to members.

• 20%: Work in a data-driven environment to reach team and individual targets.

🧑‍💻 Profiles Doing This Job

• High Priority: Previous financial services telesales experience.

• High Priority: Experience using Kustomer (or a similar CRM tool).

• High Priority: Excellent telephone manner and objection handling skills.

📈 How This Role Will Look on Your CV

• Retained customers on relevant products and services in a fast-paced environment.