✨ The Role in One Sentence

Seeking a Customer Care Specialist to elevate customer support, focusing on automated, efficient solutions with real user value.

📋 What You'll Likely Do

• 20%: Manage and coordinate external 1st level support.

• 20%: Design and build smart service processes with a focus on automated self-service solutions.

• 20%: Handle complex customer inquiries in 2nd level support.

🧑‍💻 Profiles Doing This Job

• High Priority: Service-oriented with a passion for direct customer contact.

• High Priority: Experience in optimizing service processes, ideally with a focus on AI-supported solutions and automation.

• High Priority: Good technical understanding and proficiency in handling apps & mobile payment solutions.

📈 How This Role Will Look on Your CV

• Developed and implemented automated customer service solutions, improving efficiency and customer satisfaction.