✨ The Role in One Sentence

Maven Clinic is seeking a Client Success Associate to support the rapidly growing SMB segment through implementation, enrollment strategies, and reporting.

📋 What You'll Likely Do

• 20%: Serve as a member of the account team managing SMB clients through a pooled support inbox.

• 20%: Standardize and maintain CS team playbooks, templates, and documentation.

• 20%: Utilize Salesforce cases system for triage, communication, and resolution workflows.

🧑‍💻 Profiles Doing This Job

• High Priority: 2-4 years of experience in customer or client success, account management, or operations.

• High Priority: Experience with managing high volume of clients.

• High Priority: Strong interpersonal, verbal, and written communication skills.

📈 How This Role Will Look on Your CV

• Supported client success initiatives in a fast-paced startup environment.