✨ The Role in One Sentence

Superchat is seeking a Customer Service Manager to build and develop their knowledge management system, enhancing customer communication and support.

📋 What You'll Likely Do

• 40%: Build and develop a company-wide Help Center for customers.

• 30%: Write clear, easy-to-understand articles and improve Help Center usage.

• 30%: Collaborate with support and success teams to optimize the knowledge base.

🧑‍💻 Profiles Doing This Job

• High Priority: Strong written and verbal communication skills in German and English.

• High Priority: Interest in SaaS product features and updates.

• High Priority: Customer-focused with structured, data-driven work approach.

📈 How This Role Will Look on Your CV

• Developed and managed a knowledge management system to improve customer support and satisfaction.