✨ The Role in One Sentence

Lead Operations Support for Tide's UK/Europe Member Operations, overseeing Quality Assurance, Complaints, and Training to ensure exceptional support.

📋 What You'll Likely Do

• 30%: Develop and implement a robust QA strategy to monitor and evaluate the quality of interactions.

• 30%: Oversee the end-to-end complaints handling process, ensuring resolutions are fair, prompt, and compliant with regulatory requirements.

• 40%: Develop and execute an engaging training strategy aligned with Tide's business objectives.

🧑‍💻 Profiles Doing This Job

• High Priority: Strong analytical skills and the ability to leverage data to drive performance.

• High Priority: Proven track record in leading and managing high-performing teams.

• High Priority: Excellent communication and interpersonal skills.

📈 How This Role Will Look on Your CV

• Led and improved operations support functions in a high-growth environment.