✨ The Role in One Sentence

Lyto Brands Group is seeking a Customer Success & Community Manager to be the voice of the company to customers and the online community, providing excellent customer service and managing social media presence.

📋 What You'll Likely Do

• 40%: Provide customer service via email and social media, finding pragmatic solutions and exceeding expectations.

• 30%: Manage orders and shipping, clarifying uncertainties and coordinating with production.

• 30%: Coordinate between customers and internal teams to resolve issues and keep everyone informed.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in customer service, community management, or a related field.

• High Priority: Excellent communication skills in written and spoken form.

• High Priority: Strong understanding of social media platforms and community trends.

📈 How This Role Will Look on Your CV

• Managed customer success and community engagement for a growing eCommerce brand.