✨ The Role in One Sentence

Peregrine Technologies is seeking a customer-focused IT Support Analyst to provide day-to-day assistance on hardware, software, and network issues.

📋 What You'll Likely Do

• 30%: Provide technical support for end users via Slack, Zoom, Office 365, and other business applications.

• 30%: Support users on macOS and Windows laptops, including provisioning, software installation, and troubleshooting.

• 20%: Troubleshoot hardware and software issues, including VPN connectivity, email delivery, and security software.

🧑‍💻 Profiles Doing This Job

• High Priority: 4-6 years of experience providing IT support in a SaaS and cloud-first environment.

• High Priority: Hands-on experience supporting macOS and Windows 10/11 systems.

• High Priority: Familiarity with modern cloud MDM solutions (e.g., Jamf, Intune, or JumpCloud).

📈 How This Role Will Look on Your CV

• Provided IT support in a fast-growing SaaS environment.