✨ The Role in One Sentence

Lead and manage a Customer Success Executive team to drive sales, improve conversion rates, and ensure a high-quality customer experience.

📋 What You'll Likely Do

• 40%: Lead and manage a Customer Success Executive (Phone-Based) team to exceed sales targets and KPIs.

• 30%: Monitor performance, provide feedback, and motivate the team through coaching and incentives.

• 30%: Handle escalations, prepare performance reports, and collaborate with cross-functional teams.

🧑‍💻 Profiles Doing This Job

• High Priority: Minimum 3 years' experience as a Team Leader in telesales/Sales Executive environment.

• High Priority: Strong knowledge of outbound sales techniques and data analysis.

• High Priority: Excellent communication, interpersonal, sales, and coaching skills.

📈 How This Role Will Look on Your CV

• Led a Customer Success team, achieving significant sales targets and improving customer experience.