✨ The Role in One Sentence

deepset is seeking a strategic Enterprise Customer Success Manager to ensure customer success and expand our footprint.

📋 What You'll Likely Do

• 30%: Own the post-sales Customer Journey for assigned enterprise accounts.

• 30%: Drive retention and growth by ensuring customers achieve meaningful outcomes.

• 20%: Lead quarterly business reviews (QBRs) and strategic roadmap alignment.

🧑‍💻 Profiles Doing This Job

• High Priority: 4+ years in Customer Success, Account Management, or related roles.

• High Priority: Proven track record of managing and expanding enterprise accounts.

• High Priority: Strong commercial acumen and communication skills.

📈 How This Role Will Look on Your CV

• Managed customer success for enterprise accounts in a B2B SaaS environment.