Team Lead Customer Service

RABOT CHARGE

Empowering contributions to the energy transition

Empowering contributions to the energy transition

Berlin

Chicago

• Lead

• On-Site

• Operations & Strategy

2025-07-29T00:02:54+00:00

2025-07-29T00:02:54+00:00

About Company
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TL;DR

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✨ The Role in One Sentence

Lead and develop a Customer Service Team, focusing on KI-supported solutions and excellent customer experience.

📋 What You'll Likely Do

  • 30%: Lead a Customer Service Team, providing guidance and fostering individual development.

  • 30%: Develop KI-supported Customer Service processes in collaboration with Tech and Product teams.

  • 40%: Analyze and optimize support processes, implementing new tools and workflows.

🧑‍💻 Profiles Doing This Job

  • High Priority: Experience in Customer Service with leadership responsibilities.

  • High Priority: Technical understanding of energy systems and KI technologies.

  • High Priority: Strong communication and analytical skills.

📈 How This Role Will Look on Your CV

  • Led and developed a Customer Service Team in a dynamic startup environment.

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RABOT CHARGE

21-100

FTE

Empowering contributions to the energy transition

RABOT CHARGE is dedicated to facilitating the transition to sustainable energy by providing advanced solutions for electric vehicle charging and energy management. With a focus on innovation, the company aims to enhance energy efficiency and support the development of green buildings, contributing to a cleaner, more sustainable future.

Website

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Linkedin

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Funding

€22M

HQ City

Hamburg

Revenue Model

B2B

Employee Count

21-100

Last Funding Round

01/2024

Stage

Late

Team Growth

163%

YoY Website Traffic Growth

0%

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