✨ The Role in One Sentence

Una Health is seeking a Customer Support Specialist to provide technical support for the Una App, ensuring a positive user experience.

📋 What You'll Likely Do

• 40%: Provide technical support to customers via phone, email, and support requests.

• 30%: Document inquiries and escalate recurring issues to the product and tech teams.

• 30%: Improve support processes and expand the internal knowledge base.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in customer support or technical support.

• High Priority: Proficiency with digital tools (Helpdesk systems, CRM, etc.).

• High Priority: Excellent communication skills and empathy.

📈 How This Role Will Look on Your CV

• Provided technical support for a health tech startup, improving user satisfaction and app adoption.