Customer Support Technical Support

Una Health

Transforming metabolic health through personalized nutrition and AI-driven lifestyle management.

Transforming metabolic health through personalized nutrition and AI-driven lifestyle management.

Berlin

Chicago

• Mid-Level

• Remote

• Other Engineering

2025-08-23T00:01:15+00:00

2025-08-23T00:01:15+00:00

About Company
About Company
About Company

TL;DR

TL;DR
✨ The Role in One Sentence

Una Health is seeking a Customer Support Specialist to provide technical support for the Una App, ensuring a positive user experience.

📋 What You'll Likely Do
  • 40%: Provide technical support to customers via phone, email, and support requests.

  • 30%: Document inquiries and escalate recurring issues to the product and tech teams.

  • 30%: Improve support processes and expand the internal knowledge base.

🧑‍💻 Profiles Doing This Job
  • High Priority: Experience in customer support or technical support.

  • High Priority: Proficiency with digital tools (Helpdesk systems, CRM, etc.).

  • High Priority: Excellent communication skills and empathy.

📈 How This Role Will Look on Your CV
  • Provided technical support for a health tech startup, improving user satisfaction and app adoption.

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Una Health

21-100

FTE

Transforming metabolic health through personalized nutrition and AI-driven lifestyle management.

Una Health specializes in reversing metabolic dysfunction by leveraging advanced biosensors and artificial intelligence to provide tailored nutrition and lifestyle solutions. The company aims to empower individuals to take control of their health through innovative technology and data-driven insights.

Funding

€2.3M

HQ City

Hamburg

Revenue Model

B2B/B2C

Employee Count

21-100

Last Funding Round

02/2024

Stage

Early

Team Growth

130%

YoY Website Traffic Growth

3538%

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