✨ The Role in One Sentence

Support Customer Success efforts at grape by managing customers, tracking performance, and improving software.

📋 What You'll Likely Do

• 30%: Prepare for Business Reviews, track performance metrics, and run customer feedback surveys.

• 40%: Coordinate support tickets and improve our software (Planhat).

• 30%: Oversee operational tasks and evaluate potential new tools.

🧑‍💻 Profiles Doing This Job

• High Priority: Fluent in German, both spoken and written.

• High Priority: University level studies (ongoing or completed).

• High Priority: Proactive with a strategic mindset.

📈 How This Role Will Look on Your CV

• Supported Customer Success efforts in a fast-growing health tech startup.