✨ The Role in One Sentence

Lead Customer Success Managers at Apaleo, driving customer adoption, advancement, and expansion in the hospitality tech industry.

📋 What You'll Likely Do

• 30%: Lead, coach, and grow a team of Customer Success Managers, focusing on performance and development.

• 30%: Build scalable customer success processes around adoption, advancement, and expansion stages.

• 40%: Maintain high engagement with strategic accounts, guiding business reviews and driving meaningful outcomes.

🧑‍💻 Profiles Doing This Job

• High Priority: 4+ years in Customer Success, Account Management, or Customer Growth within SaaS or Hospitality Tech.

• High Priority: Experience managing the post-onboarding lifecycle of SaaS customers.

• High Priority: Native-level German and business fluency in English.

📈 How This Role Will Look on Your CV

• Led a Customer Success team in a high-growth hospitality tech startup.