Customer Service Representative / After-Sales

Küchenheld

Transforming kitchen design with advanced technology and exceptional service from planning to installation.

Transforming kitchen design with advanced technology and exceptional service from planning to installation.

Hamburg

Chicago

• Mid-Level

• Hybrid

• Operations & Strategy

2025-08-23T00:02:00+00:00

2025-08-23T00:02:00+00:00

About Company
About Company
About Company

TL;DR

TL;DR
✨ The Role in One Sentence

K": Service professional with kitchen expertise and a heart for customers, coordinating kitchen installations and handling reclamations.

📋 What You'll Likely Do
  • 30%: Organize and manage kitchen installation appointments.

  • 30%: Manage customer reclamations, finding solutions and guiding the process.

  • 40%: Act as an interface between logistics, installation partners, planning, finance, and customer service.

🧑‍💻 Profiles Doing This Job
  • High Priority: Expertise in the kitchen sector.

  • High Priority: Experience in customer service with a technical focus.

  • High Priority: Strong organizational and communication skills.

📈 How This Role Will Look on Your CV
  • Coordinated kitchen installations and managed customer reclamations.

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Küchenheld

21-100

FTE

Transforming kitchen design with advanced technology and exceptional service from planning to installation.

Küchenheld is a leading company in the kitchen design sector, merging cutting-edge technology with superior customer service. They specialize in providing a seamless experience from the initial planning stages to final assembly, ensuring that every kitchen is tailored to meet individual needs. With a focus on digitalization, Küchenheld aims to redefine how kitchens are created and experienced.

Funding

HQ City

Mainz

Revenue Model

B2C

Employee Count

21-100

Last Funding Round

09/2023

Stage

Late

Team Growth

-29%

YoY Website Traffic Growth

75%

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