✨ The Role in One Sentence

Aily Labs is seeking a Customer Success Manager to drive impactful solutions for Pharma R&D customers in New York.

📋 What You'll Likely Do

• 40%: Take ownership of non-technical development, delivering impactful solutions for customers.

• 30%: Drive innovative solutions that give business outcomes and efficient processes.

• 30%: Ensure future products align with client expectations, bridging customers and development teams.

🧑‍💻 Profiles Doing This Job

• High Priority: 5+ years in Customer Success, Business, Consulting, or Product Management with SaaS experience.

• High Priority: Experience with large enterprise Pharma customers and R&D teams.

• High Priority: Strong communication and interpersonal skills.

📈 How This Role Will Look on Your CV

• Led customer success initiatives for a fast-growing AI scale-up, focusing on Pharma R&D.