✨ The Role in One Sentence

filu is looking for a Customer Service Representative to be the first point of contact in their new veterinary practice in Cologne, ensuring a positive customer experience.

📋 What You'll Likely Do

• 40%: Greet clients and their pets with empathy and ensure a welcoming atmosphere.

• 30%: Manage administrative communication and coordinate appointments digitally and in person.

• 30%: Collaborate with veterinarians and TFAs to optimize patient management and support smooth workflows.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in customer service with strong digital tool proficiency.

• High Priority: Excellent German and fluent English skills; additional languages are a plus.

• High Priority: Self-motivated and organized with a proactive approach to process improvement.

📈 How This Role Will Look on Your CV

• Enhanced customer experience in a modern veterinary practice.