✨ The Role in One Sentence

Filu GmbH is looking for a Customer Service Representative to be the first point of contact in their Frankfurt practice, ensuring excellent customer experience for pet owners and their animals.

📋 What You'll Likely Do

• 40%: Greet and assist customers with their pets at the reception, ensuring a welcoming and empathetic environment.

• 30%: Manage administrative communication and coordinate appointments for pet owners, both digitally and in person.

• 30%: Collaborate with veterinarians and TFAs to coordinate patient management and ensure smooth workflows.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in customer service with strong digital tool proficiency.

• High Priority: Excellent German and fluent English skills; additional languages are a plus.

• High Priority: Self-motivated and organized, with a proactive approach to process improvement.

📈 How This Role Will Look on Your CV

• Enhanced customer experience in a veterinary practice through effective communication and organization.