✨ The Role in One Sentence

We are seeking a Customer Care Quality Manager to enhance service quality and training programs within our B2C customer care team.

📋 What You'll Likely Do

• 30%: Develop and maintain quality management processes for Customer Care.

• 30%: Analyze service quality across all channels and implement improvements.

• 40%: Train staff and manage the knowledge database to ensure consistent service standards.

🧑‍💻 Profiles Doing This Job

• High Priority: 3+ years experience in Customer Service.

• High Priority: Strong communication and analytical skills.

• High Priority: Fluent in German.

📈 How This Role Will Look on Your CV

• Improved customer service quality and efficiency through strategic training and process optimization.