✨ The Role in One Sentence

filu GmbH is seeking a Customer Service Representative to be the first point of contact in a new veterinary practice in Berlin, ensuring excellent customer experience.

📋 What You'll Likely Do

• 40%: Greet clients and their pets with empathy and warmth at the reception.

• 30%: Manage administrative communication and coordinate appointments for pet owners digitally and in person.

• 30%: Collaborate with veterinarians and veterinary assistants to coordinate patient management and optimize workflows.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in customer service with strong digital tool proficiency.

• High Priority: Excellent German and fluent English skills.

• High Priority: Strong organizational skills and a proactive approach to process improvement.

📈 How This Role Will Look on Your CV

• Enhanced customer experience in a veterinary practice through effective communication and coordination.