✨ The Role in One Sentence

Topi is looking for a Customer Service Representative to ensure the smooth operation of our rental services, support the Operations Team, and optimize processes.

📋 What You'll Likely Do

• 40%: Provide customer support via our ticketing system for inquiries about orders, offers, and returns of rented equipment.

• 30%: Support the Operations Team in handling and coordinating our rental services, including returns, repairs, and payment inquiries.

• 30%: Analyze existing workflows and contribute to improving our operational processes.

🧑‍💻 Profiles Doing This Job

• High Priority: First experience in Customer Support or Operations, ideally in a technology-oriented company or startup.

• High Priority: Customer-oriented and problem-solving skills with the ability to handle customer inquiries and coordinate processes.

• High Priority: Excellent communication skills and proficiency in German and English.

📈 How This Role Will Look on Your CV

• Contributed to improving operational efficiency and customer satisfaction in a fast-growing company.