✨ The Role in One Sentence

gyde is seeking a Head of Customer Success to lead the Customer Success Team, develop customer retention strategies, and optimize customer experience.

📋 What You'll Likely Do

• 40%: Develop and implement a comprehensive Customer Success strategy for gyde Academy and gyde Platform (SaaS).

• 30%: Lead and develop the 5-member Customer Success Team.

• 30%: Analyze and optimize the Customer Journey to maximize satisfaction and retention.

🧑‍💻 Profiles Doing This Job

• High Priority: Several years of experience in Customer Success, Account Management, or Customer Experience.

• High Priority: First leadership experience and the ability to motivate a team.

• High Priority: Strong analytical and strategic skills for data-driven process optimization.

📈 How This Role Will Look on Your CV

• Led Customer Success strategies resulting in improved customer retention and satisfaction.