✨ The Role in One Sentence

Patronus is seeking an experienced Operations Manager for Customer Service to enhance customer experience through data-driven analysis and process improvements.

📋 What You'll Likely Do

• 40%: Resolve customer inquiries and ensure a first-class customer experience.

• 30%: Analyze customer feedback and drive continuous process improvements.

• 30%: Collaborate with Operations and Sales teams to implement customer requirements efficiently.

🧑‍💻 Profiles Doing This Job

• High Priority: 2-5 years of experience in customer service.

• High Priority: Analytical mindset with the ability to identify and implement data-driven optimization potentials.

• High Priority: Excellent communication skills and empathy.

📈 How This Role Will Look on Your CV

• Managed customer service operations, driving improvements in customer satisfaction and process efficiency.