✨ The Role in One Sentence

Secfix is seeking a Customer Success Manager to support customers from the DACH region, ensuring they receive the highest level of support and driving them to specific business outcomes.

📋 What You'll Likely Do

• 30%: Drive customer adoption and ensure successful onboarding to increase customer retention and revenue.

• 30%: Onboard and support Secfix customers through the lifecycle of their certification journey.

• 40%: Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines.

🧑‍💻 Profiles Doing This Job

• High Priority: Fluent in English and C2 German.

• High Priority: 2+ years of experience in customer success management or account management roles at a high-growth B2B SaaS company.

• High Priority: Experience working with cross-functional teams (Sales, Support, Engineering, Product).

📈 How This Role Will Look on Your CV

• Managed customer lifecycle from day 1 through renewal, ensuring customers receive the highest level of service and support.