✨ The Role in One Sentence

Rail-Flow is looking for a Customer Success Management Student to support the development of customer processes and internal structures, ensuring smooth operations and high data quality.

📋 What You'll Likely Do

• 30%: Maintain and optimize the customer database, ensuring data quality and keeping the customer satisfaction index up to date.

• 30%: Contact new customers, explain key processes, coordinate follow-up appointments, and support the development of the Rail-Flow platform.

• 20%: Modernize and document processes and specifications for CSM and support service desks, keeping the Confluence-Wiki up to date.

🧑‍💻 Profiles Doing This Job

• High Priority: Enrolled in a degree in economics, business administration, logistics, social sciences, or a related field.

• High Priority: First practical experience, ideally through internships or working student positions.

• High Priority: Proficient in Microsoft Office, especially Excel and PowerPoint.

📈 How This Role Will Look on Your CV

• Supported customer success management in a dynamic startup environment, contributing to process optimization and customer satisfaction.