✨ The Role in One Sentence

Superchat is seeking a Senior Customer Support Manager to handle complex customer inquiries and drive process improvements.

📋 What You'll Likely Do

• 40%: Handle complex customer inquiries via live chat and email, serving as the escalation point.

• 30%: Collaborate with Sales, Product, and Operations to improve processes and drive efficiency.

• 30%: Mentor team members and ensure best practices are implemented.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in Customer Service/Support, ideally in B2B or SaaS.

• High Priority: Excellent German and English language skills.

• High Priority: Analytical and problem-solving skills.

📈 How This Role Will Look on Your CV

• Managed customer support in a fast-growing tech company.