✨ The Role in One Sentence

Tide is seeking an Operations Manager to optimize processes, analyze performance, and deliver impactful projects within the Member Support team.

📋 What You'll Likely Do

• 30%: Create, update, and optimize scalable processes, ensuring clear documentation.

• 30%: Analyze operational performance, define monitoring metrics, and identify root causes of inefficiencies.

• 40%: Own and deliver non-technical projects, collaborating across various business units.

🧑‍💻 Profiles Doing This Job

• High Priority: 4+ years of experience in a fast-paced environment, driving operational excellence for consumer products.

• High Priority: Proficiency in business analytical tools such as Excel, SQL, and Looker.

• High Priority: Strong communication skills, capable of detailing technical issues and presenting to senior audiences.

📈 How This Role Will Look on Your CV

• Led operational improvements, resulting in enhanced efficiency and performance.