Customer Support Agent

SUSHI Bikes

Affordable, flexible, and eco-friendly mobility solutions for all.

Affordable, flexible, and eco-friendly mobility solutions for all.

Munich

Munich

• Mid-Level

• Hybrid

• Operations & Strategy

2025-06-17T00:03:27+00:00

2025-06-17T00:03:27+00:00

About Company
About Company
About Company

TL;DR

TL;DR
✨ The Role in One Sentence

SUSHI BIKES is looking for a Customer Support Agent to provide solutions to customer inquiries and support the leasing process.

📋 What You'll Likely Do
  • 40%: Find solutions for all kinds of customer inquiries via a ticket system and phone.

  • 30%: Process customer feedback for internal use and support the leasing process.

  • 30%: Support sales or customer survey actions and represent the team lead.

🧑‍💻 Profiles Doing This Job
  • High Priority: Motivated to elevate customer support.

  • High Priority: Competent in customer communication (written and verbal).

  • High Priority: Comfortable with lean structures and fast-changing processes.

📈 How This Role Will Look on Your CV
  • Provided comprehensive customer support in a fast-paced environment.

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SUSHI Bikes

1-20

FTE

Affordable, flexible, and eco-friendly mobility solutions for all.

SUSHI Bikes is dedicated to revolutionizing urban transportation by providing accessible and sustainable e-bike solutions. Founded in 2018, the company aims to make green mobility affordable for everyone, contributing to the reduction of urban congestion and environmental impact.

Funding

HQ City

Munich

Revenue Model

B2C

Employee Count

1-20

Last Funding Round

07/2023

Stage

Growth

Team Growth

33%

YoY Website Traffic Growth

6%

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