✨ The Role in One Sentence

Tide is seeking a Customer Onboarding Specialist to guide potential members through the signup process and convert them into full-fledged Tide Members.

📋 What You'll Likely Do

• 60%: Call potential members, guide them through the onboarding process, and answer their questions.

• 20%: Work with the KYC team to ensure members provide correct documentation and troubleshoot issues.

• 20%: Utilize upselling skills to offer a range of Tide Products to prospective leads.

🧑‍💻 Profiles Doing This Job

• High Priority: Native-level proficiency in spoken and written German.

• High Priority: Previous customer service or telesales experience.

• High Priority: Knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience.

📈 How This Role Will Look on Your CV

• Guided potential customers through the onboarding process, resulting in increased member conversion rates.