✨ The Role in One Sentence

We are seeking a Customer Care Specialist to handle complex technical and commercial inquiries and improve customer satisfaction.

📋 What You'll Likely Do

• 30%: Handle complex technical and commercial inquiries from customers.

• 25%: Process data protection and legal inquiries in coordination with the legal department.

• 25%: Identify software and hardware errors and support the specialist departments in their resolution.

• 20%: Analyze reasons for complaints, identify process inconsistencies, and point out process optimizations.

🧑‍💻 Profiles Doing This Job

• High Priority: Minimum 3 years of relevant professional experience in customer service.

• High Priority: Technical affinity and interest in understanding renewable energies.

• High Priority: Fluent in German (C-Level), additional languages are advantageous.

📈 How This Role Will Look on Your CV

• Resolved complex customer inquiries and improved customer satisfaction in the renewable energy sector.