✨ The Role in One Sentence

Lead and build a Customer Success Management team, ensuring customers maximize product value and fueling revenue growth.

📋 What You'll Likely Do

• 40%: Hire, onboard, and lead a team of CSMs, providing coaching and support.

• 30%: Monitor key performance metrics and drive continuous improvement.

• 30%: Manage a small portfolio of customers, deepening relationships and driving account growth.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience leading a Customer Success or Account Management team (1+ year).

• High Priority: Experience with SMB customers in a B2B SaaS or FinTech environment.

• High Priority: Fluency in both German (C2) and English (C1).

📈 How This Role Will Look on Your CV

• Led a high-performing Customer Success team in a SaaS environment, driving customer loyalty and revenue growth.