✨ The Role in One Sentence

Maven Clinic is seeking a Manager, Member Benefit Services to manage a team of Member Services Representatives and ensure high-quality care to members.

📋 What You'll Likely Do

• 30%: Manage and develop a team of Member Services Associates and Senior Associates.

• 30%: Ensure empathetic care and resolve member issues, acting as a point of escalation.

• 40%: Define and iterate on processes to drive efficiency and accountability toward KPIs.

🧑‍💻 Profiles Doing This Job

• High Priority: 5-7 years of experience in Customer Service Operations, including 3+ years managing teams.

• High Priority: Experience in the fertility space and managed health care or employer benefits.

• High Priority: Experience managing inbound/outbound call support and written support.

📈 How This Role Will Look on Your CV

• Managed a high-performing member services team in a fast-growing virtual clinic.