Customer Service Innovation Manager

IONITY

A pioneering network of high-power charging stations for electric vehicles.

A pioneering network of high-power charging stations for electric vehicles.

Munich

Chicago

• Mid-Level

• Hybrid

• Operations & Strategy

2025-07-28T00:02:36+00:00

2025-07-28T00:02:36+00:00

About Company
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TL;DR

TL;DR
✨ The Role in One Sentence

IONITY is seeking a Customer Service Innovation Manager to enhance customer experience through AI and automation.

📋 What You'll Likely Do

  • 30%: Implement and manage AI-powered support tools to improve customer service.

  • 30%: Drive automation initiatives to streamline workflows and reduce response times.

  • 20%: Analyze customer feedback and support data to identify trends and opportunities.

🧑‍💻 Profiles Doing This Job

  • High Priority: Experience in customer service management in digital environments.

  • High Priority: Strong understanding of AI tools and automation platforms.

  • High Priority: Familiarity with CRM systems and customer analytics dashboards.

📈 How This Role Will Look on Your CV

  • Led customer service innovation using AI and automation solutions.

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IONITY

21-100

FTE

A pioneering network of high-power charging stations for electric vehicles.

IONITY is transforming the landscape of electric vehicle charging with its extensive network of high-power charging stations across Europe. Founded in 2017, the company aims to facilitate the transition to electric mobility by providing reliable and efficient charging solutions, thus supporting sustainable transportation. With significant backing from major automotive players, IONITY is positioned as a leader in the EV charging infrastructure market.

Website

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Linkedin

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Funding

€750M

HQ City

Munich

Revenue Model

B2C

Employee Count

21-100

Last Funding Round

10/2021

Stage

Late

Team Growth

20%

YoY Website Traffic Growth

172%

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Munich

/ On-Site

Microsoft Excel

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English (R) / German (R)

Bremen

/ Hybrid

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Toulouse

/ On-Site

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