✨ The Role in One Sentence

IONITY is seeking a Customer Service Specialist to support B2B partners and B2C customers with service excellence, payment/invoicing support, and training delivery.

📋 What You'll Likely Do

• 40%: Provide customer support to B2B partners and B2C customers across different channels.

• 30%: Manage B2B payment and invoicing inquiries, including troubleshooting and coordination with internal teams.

• 30%: Design and lead engaging training sessions for B2C support teams online and in person.

🧑‍💻 Profiles Doing This Job

• High Priority: Solid background in Customer Service, preferably in B2B Partner Support.

• High Priority: Strong proficiency in CRM systems (e.g., Salesforce, Zendesk, HubSpot or similar).

• High Priority: Multilingual communication abilities (spoken and written).

📈 How This Role Will Look on Your CV

• Provided outstanding customer support to B2B partners and B2C customers.