✨ The Role in One Sentence

Escalations Associate with German to handle complex cases, de-escalate customer complaints, and assist the C-Level team.

📋 What You'll Likely Do

• 40%: Take ownership of complex cases and provide resolutions to customers' problems.

• 30%: Collaborate with other teams to gather relevant information and provide effective solutions.

• 30%: Identify patterns in escalations and suggest improvements to product or member experience.

🧑‍💻 Profiles Doing This Job

• High Priority: Exceptional spoken and written German and English skills (C1;C2 level).

• High Priority: Experience in de-escalating difficult situations.

• High Priority: Previous experience working in customer support for at least 2 years.

📈 How This Role Will Look on Your CV

• Resolved complex customer escalations in a fast-paced environment.