✨ The Role in One Sentence

Tide is seeking a Customer Support Associate (KYC Analyst) to ensure businesses stay safe and compliant by providing round-the-clock security reviews.

📋 What You'll Likely Do

• 30%: Communicate with customers over the phone to gather required information for account reviews.

• 30%: Resolve customer queries and complaints, directing them to the right department.

• 40%: Refine and perform basic diligence on customer information for account reviews and fund transfers.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in international customer support with inbound or outbound phone lines.

• High Priority: Excellent verbal and written English communication skills (C1 level).

• High Priority: Familiarity with industry tools like Kustomer, GSuite, and Jira.

📈 How This Role Will Look on Your CV

• Provided customer support and KYC analysis in a fast-growing fintech environment.