✨ The Role in One Sentence

Provide support to vulnerable customers, ensuring tailored solutions and protecting Tide's reputation.

📋 What You'll Likely Do

• 40%: Handle queries from vulnerable members, ensuring fairness and consistency.

• 30%: Prevent escalations through all available channels.

• 30%: Utilize phone calls for swift remedial actions.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in escalation handling.

• High Priority: Excellent written and oral communication skills.

• High Priority: Empathetic with effective problem-solving skills.

📈 How This Role Will Look on Your CV

• Provided tailored support to vulnerable customers, ensuring positive outcomes and protecting company reputation.